Legal
Terms of Service
Last updated: 31 July 2026
These terms set out the agreement between you and Coached by Ursula when you use this website or book personal training and coaching services.
1. About these terms
By using this website or booking a session, you agree to these terms. If you do not agree, please do not use the website or services. “We”, “us” and “our” refer to Coached by Ursula. “You” refers to the person using the website or receiving services.
2. The service
Coached by Ursula provides one-to-one personal training and nutrition guidance for women aged 35 and over. Sessions take place at Lift Fitness, 20 Mercers Row, Cambridge, CB5 8HY, unless otherwise agreed. Coaching is guidance and support; it is not medical advice and does not guarantee a specific result.
3. Bookings and sessions
Free assessments and paid sessions are booked through our scheduling system. Session times are subject to availability. We will do our best to provide the services described, and may adjust the content of a session to suit your needs, ability and circumstances.
4. Cancellations and rescheduling
If you need to cancel or reschedule, please give as much notice as possible. We reserve the right to charge for sessions cancelled with less than 24 hours’ notice, except in genuine emergencies or illness. If we need to cancel a session, we will offer to reschedule at no additional cost.
5. Payments
Session and package prices are shown on the website and may change from time to time. Payment terms for packages will be agreed before training begins. The free assessment carries no charge.
6. Health and safety
You are responsible for informing us of any health condition, injury, pregnancy or medical advice that may affect your ability to train. If you are unsure whether training is suitable for you, consult a healthcare professional before booking. We may decline to provide, or adapt, a session where we believe it is not safe or appropriate, and may refer you to a suitable professional.
7. Your responsibilities
You agree to follow reasonable instructions, treat the venue and equipment with respect, and not act in a way that puts yourself or others at risk. You are responsible for your own belongings during sessions.
8. Liability
To the fullest extent permitted by law, we are not liable for loss or damage arising from your use of the website or services, except where caused by our negligence or wilful default. We are not responsible for any pre-existing condition or injury you do not disclose to us.
9. Website use
You may use this website for personal, non-commercial purposes. You must not misuse the website, attempt to gain unauthorised access, or reproduce content without permission. Intellectual property in the website remains with Coached by Ursula or its licensors.
10. Changes to terms
We may update these terms from time to time. The date at the top of the page shows when they were last revised. Your continued use of the website or services after changes take effect constitutes acceptance of the updated terms.
11. Contact
If you have any questions about these terms, email mail@coachedbyursula.com or write to Coached by Ursula, Lift Fitness, 20 Mercers Row, Cambridge, CB5 8HY.
Questions?
If you have any questions about this policy, get in touch.