Privacy Policy

1. Who we are

Coached by Ursula is the trading name of the personal training and nutrition coaching business operated by Ursula, based at Lift Fitness, 20 Mercers Row, Cambridge, CB5 8HY. For the purposes of data protection law, Ursula is the data controller responsible for your personal information.

2. What personal information we collect

We may collect and process the following:

• Contact and enquiry data: name, email address, phone or WhatsApp number, and the message you send via the contact or waitlist forms.
• Booking data: information you provide when booking a free assessment or session through our scheduling system, such as your name, email and appointment details.
• Health and training information:relevant health, injury, medical and fitness details you choose to share so that training can be safe and appropriate.
• Technical data: basic information such as browser type and pages visited, collected through cookies and similar technologies (see our Cookie Policy).

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the information you request.
• Arrange, manage and deliver personal training and coaching sessions.
• Keep records that help us coach you safely and effectively.
• Send you relevant communications you have agreed to receive.
• Meet legal, regulatory and professional obligations.

4. Legal basis for processing

We process your personal information on the following legal bases under the UK GDPR: to take steps before entering into a contract with you (such as booking an assessment), to perform a contract we have with you (delivering sessions), where we have your consent, and where processing is necessary for our legitimate interests in running the business, provided those interests do not override your rights.

5. Sharing your information

We do not sell your personal information. We share it only where necessary:

• With our scheduling provider (Acuity Scheduling) to manage bookings and appointments.
• With the venue (Lift Fitness) where required to deliver in-person sessions.
• With trusted service providers who help us operate the website and business, under appropriate contractual safeguards.
• Where we are legally required to do so, or to protect the rights, safety or property of ourselves or others.

6. How long we keep your data

We keep your personal information only for as long as we need it for the purposes set out in this policy. Enquiry and waitlist records are retained while there is a reasonable chance of an ongoing relationship and then deleted. Client records are kept for a period after our work together ends, in line with professional best practice and any legal requirements, and then securely deleted.

7. Your rights

Under data protection law you have the right to:

• Be informed about how we use your data.
• Access the personal information we hold about you.
• Have inaccurate information corrected.
• Ask us to delete your data in certain circumstances.
• Object to or restrict how we process your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at mail@coachedbyursula.com.

8. Cookies

We use cookies and similar technologies on this website. Details of the cookies we use and how to manage them are set out in our Cookie Policy.

9. Data security

We take reasonable steps to protect your personal information using appropriate technical and organisational measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

Some of the services we use may process data outside the UK. Where this happens, we rely on safeguards such as the UK International Data Transfer Agreement or equivalent protections to ensure your data is treated securely.

11. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Please review it periodically.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, email mail@coachedbyursula.com or write to Coached by Ursula, Lift Fitness, 20 Mercers Row, Cambridge, CB5 8HY.